Unable to confirm seating for flight booking

[Abhilasha]

Hi Team,

User is unable to confirm seats online. They select seat and the status shows "PN" for the selected seats. Travel consultant then manually removes the PN seat so she can go back in and select again.

It's suggested that user should be able to get the confirmation for the seats which are available for selection.

Request the community to fix this.

Regards!

[lwelsh]

Hello,

If I am understanding correctly, the travel management company is removing the PN from view but cannot confirm whether or not the user's seats are in fact, confirmed with the airline vendor?

Do you know if the type of ticket purchased was an NDC fare? Or if for the airline vendor requires additional purchases like seat and bags to be purchased directly through them using the confirmation number for the flight once the trip is confirmed and processed?

[KevinD]

@Abhilasha this isn't an issue this Community can fix. PN has to do with fare class which is controlled by the airlines.