Travel profile not able to link to reservation system

[louislo]

Hi everybody,

I have just found out my profile is saved to database but unable to save it to reservation system, Concur system pop-up to tell me to contact SAP Concur support and the correlation ID code is 8804095C-DF0A-414D-985C-B475F14F79B3. 

Does anyone happen to know how to tackle this? Thanks 🙂

[MelanieT]

@louislo Hello, I'm showing that you have the Expense User, Request User and Travel Wizard User roles in SAP Concur.  When are you getting the error?  Is it when you are trying to submit a Request? Or something else?

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[louislo]

@MelanieT Hello, thanks for your reply. This error message occurred when I saved my profile information with all required personal, company, credit card, travel preference and other information.

Also, I once found that my company information was linked to wrong company name as "Sanofi Winthrop Industrie", which shall be "Sanofi Hong Kong"

Many thanks.

BR,
Louis

[MelanieT]

@louislo Thank you for that info.  I am not able to see anything from that Correlation ID.  I would suggest reaching out to your SAP Concur Admin. I will send you a private message with a contact name.  

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