Re: No hotels are shown and just disappeared.

mkim17 · ‎Feb 23, 2023

I tried to find a hotel with all function (airport/address/company location etc).

Concur shows hotels firstly and after few seconds all hotels are disappeared.

I need to book below hotel

Worldhotels Elite Peppermill Resort Spa

2707 S Virginia Street

Reno, Nv 89502 United States Of America

KevinD · ‎Feb 24, 2023

@mkim17 are you still having this issue? If so, I recommend calling your travel agency to get the hotel booked.

Also, did you try signing in to SAP Concur with a different browser. I have to be honest, I've been at SAP Concur over 14 years and not come across this issue before. 🙂

Thank you,
Kevin
SAP Concur Community Manager
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Davkerr · ‎Jun 11, 2023

I have run into find issue a number of times - you select broad criteria and you get a list of hotels and then - boom they all disappear - I have tried multiple options and browsers

KevinD · ‎Jun 12, 2023

@Davkerr I believe we were experiencing some system degradation the last couple of days.

Is the same issue happening today?

Thank you,
Kevin
SAP Concur Community Manager
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Davkerr · ‎Jun 12, 2023

yes still happening this morning

davluna · ‎Apr 3, 2023

Hi, I just had this issue show up last week. Our TMC told me it was due to the our policy of not allowing 5-star hotels to be booked. Not sure if that's what is happening here, but perhaps it's a start to resolving the problem.