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lharris26
New Member - Level 1

Need to update drivers license

I received a notice that my license is expiring. I need to update with renewed info, but unable to locate where to enter it.

12 REPLIES 12
KevinD
Community Manager
Community Manager

@lharris26 Hello there. I've been at SAP Concur over 12 years and have never seen anywhere a field to enter a driver's license. Can you take a screenshot of the notice you received, please? I'd like to see it so I can maybe get an idea. Be sure to screenshot the entire message. 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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umlang
Occasional Member - Level 1

@KevinD I have also seen a notification to update my driver's license.  I would attach a screenshot, but this interface to not allow for that.

KevinD
Community Manager
Community Manager

@umlang the interface does allow for images. When you reply to a topic, you should see some icons above where you type. See image below. The camera icon allows you to upload a photo.

KevinD_0-1629752706996.png

 

 

You can also drag and drop an image. Below where you type, you should see a Drag and Drop option. You can also browse for your saved images in this section.

KevinD_1-1629752728591.png

 

 

Lastly, if you have a screenshot or image open with some sort of image viewer, copy the image, then you can paste directly into your reply. 🙂

 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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umlang
Occasional Member - Level 1

@KevinD Perhaps you have elevated privileges?  I don't have all of those icons.  After the smiling face, it just has the dots; no camera or video.  Nor can I paste an image into the reply box.  

KevinD
Community Manager
Community Manager

@umlang did you try clicking the three dots after the smiley face? I believe this will expand and show other icons. 🙂


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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umlang
Occasional Member - Level 1

Screenshot 2021-08-23 at 16.22.53.png

@KevinD 

 was able to do add this from my phone. 

KevinD
Community Manager
Community Manager

@umlang that's the first time I've ever seen that. Did you update your driver's license number and if so, where did you enter it? I looked in your company's site and did not see anywhere to enter the number. 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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umlang
Occasional Member - Level 1

I did not update it yet, but I suppose I can when it is updated.  I'd rather update the state; it says "Texaa" instead of "Texas".

KevinD
Community Manager
Community Manager

@umlang are you able to view your driver's license number in SAP Concur? I didn't see this field anywhere. 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
umlang
Occasional Member - Level 1

No.  I couldn't find it anywhere.  That is when I came to the support community, and search to find this thread.

 

Sydnesue
Occasional Member - Level 3

There's an article in Concur Support which says go to PROFILE > Profile Settings > Travel Settings.  It must be a company-specific configuration because we do not have it.   Or maybe you entered it on TripItPro?

DL.PNG

umlang
Occasional Member - Level 1

I don't have that under Travel Settings either.  It's been a few years since I setup my Concur profile, and I don't remember populating my DL.  That does not mean I did not do it though.  Strange that it does not give an option to update it in profile settings .