Marriott Bonvoy Not Giving Points

[markbottrell]

Hello--

My Marriott stays this year are no longer qualifying to receive points. After contacting Marriott Bonvoy team directly I received the following note:

My hotel stays have always been booked through Concur, like I have always done and never had issues prior. Any ideas why this is happening?

Dear Mr. Bottrell

Thank you for your patience.

Upon reviewing your reservations at Courtyard By Marriott New Orleans French Quarter/Iberville and Aloft Austin Downtown, I found that those reservations were made through third party online retailers. You may wish to check with your corporate travel company on the rates booked via their channel. 

While I am unable to credit the Elite Nights for stays booked on Non-Qualifying Rates, I have credited 8,120 Points to your account for the room charges as a one-time gesture of goodwill.

Mr. Bottrell, if you have any questions or concerns, please do not hesitate to reply to this email or call us. We appreciate your loyalty to Marriott Bonvoy.

Best regards

Iqah S
Marriott Bonvoy™ Customer Care

[KevinD]

@markbottrell that seems odd that Marriott would have rates that do not qualify for nights toward your status, but I guess it is possible.

I would suggest calling your travel agency and have them pull your travel history and have them look to see if there was something in the room rate description that says the rates do not qualify towards status.