Incorrect hotel charged

martyyu · ‎Sep 14, 2022

I booked a hotel for an upcoming trip at a Thompson hotel for $1,136.20. The hotel reservation was confirmed in my itinerary.

My credit card statement shows a billing charge for a different hotel for $1,556.40. There is no charge for the Thompson.

How do I rectify this? I can't find a way to contact a human being. Thanks!

KevinD · ‎Sep 19, 2022

@martyyu incorrect charges on your credit card should be handled by the card issuer. You likely will need to dispute the charge and have it credited. Most hotels do not charge you up front before your stay,

Contacting your card issuer is the best course of action.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.