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Occasional Member - Level 1

Hotel Can't Be Cancelled

I booked a hotel through Concur and it says "Status: Booked directly in Amex Direct". I click the button to cancel it and select that I agree to the cancellation policy, but it just refreshes and still shows the booking. I've tried to call the hotel, but it says that it was booked through a third party and will need to cancel through that third party. How do I cancel through the third party?

Community Manager
Community Manager

@valerieschan your company has a travel agency. Their contact info should be found on the SAP Concur home screen in the Company Notes section. They should be able to cancel the booking.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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