Flight credits applied but showing up in Concur as unused

[thughes]

Hello,

I support several executives who have "Unused Tickets" in their Concur profiles.  However, when the credit has been applied to another flight, it continues to show up in their "Unused Credits" even though it's been applied/used.  How long does it take for "Unused Tickets" that have been used before they disappear from SAP/Concur?  Some were applied months ago but still show as unused which is far from ideal.  

[KevinD]

@thughes so I did a search for this internally and it is the responsibility of your company's travel agency to remove these unused tickets. Concur Travel basically "asks" that the credit be applied, but the actual application of the unused ticket is done by the travel agency. 

I suggest calling your travel agency and ask them about this.