Concur Seat Map and Availability designation

[RolandC]

We have had a couple of recent incidences where travelers have attempted to obtain United Airlines' seats indicated as "Available" (i.e., blue square) in Concur's Seat Map, but were unsuccessful. Concur already has a seat map icon for "Available - Paid Preferential" but evidently there is a cost associated to Available seats too?  I was hoping "Available" would mean available at no cost.  If not, what icon does?

[leedau]

@RolandC Thanks for posting n the SAP Concur Community. Do the user get an error? Seat maps are controlled by the airline, so sometimes it is better to make the seat assignment directly with the airline. Let me know if they saw an error or what occurred. Here is the Seat Map Fact Sheet. If the seat map is solid blue and show available, the user generally should be able to make the selection.

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.