Car Rental - Flat tire

[shraayu]

I recently rented a car from concur in San Jose for a week. On my last day when I left from hotel I saw a flat tire. I called Avis and informed them of it, but no one came for more than an hour. I had to manually change it otherwise I would have missed my flight and avis car return time. Can someone suggest what are the next steps for me? I have not added it to my concur expenses just yet, but I need to know what the insurance situation is, what receipt should I upload, how to upload incident management, who to contact, etc.

[KevinD]

@shraayu what do you mean by the "insurance situation"? 

As for the receipt, it should be whatever AVIS provided you that matches the charge to your credit card. 

Any other questions should go to your manager to see if there is some sort of policy your company has regarding your situation.

[shraayu]

Can you suggest if I have to pay for flat tire/or my insurance company or is it covered by Amazon? 

[shraayu]

Do we have an email/contact information of someone we can get in touch with and clarify on what to do when there is an incident like this during travel?