Ability to add multiple passports to traveler profile?

[stevenantalics]

Hello,

I'm currently at Mediterranean Shipping Company (MSC). In previous versions of SAP Concur, I was able to include more than one passport, as I have more than one citizenship. Using the travel profile setup from an end-user point of view, there is no option to add more than just an initial passport, only visas.

Is there some setting somewhere to enable the entry of multiple passports?

Best regards,

Steven Antalics

[stevenantalics · Accepted solution]

Hi @KevinD , thanks for replying! I wonder if it's not just some setting my company hasn't enabled, but here is the screenshot. I've entered my EU passport, but I no longer see an option to "add passport:"

[KevinD]

@stevenantalics could you provide a screenshot of what you see on your travel profile that doesn't allow a second passport, please? I was able to add my passport and once saved, I still had the link to Add a Passport to put in a second passport. See my screenshots below.

[stevenantalics · Accepted solution]

Hi @KevinD , thanks for replying! I wonder if it's not just some setting my company hasn't enabled, but here is the screenshot. I've entered my EU passport, but I no longer see an option to "add passport:"

[KevinD]

@stevenantalics It must be a setting. I'm checking with someone on our travel team to confirm. For now, let's go with "it's a setting" and I'll let you know if I hear otherwise. 🙂

[KevinD · Accepted solution]

@stevenantalics I did get confirmation that this is a setting that can only be activated by someone at SAP Concur. 

[stevenantalics]

OK, I've asked them to change the setting to allow more than one passport to be entered. Thanks again!

[bcjq]

Hi @stevenantalics and @KevinD, this issue is affecting me as well. Who did you contact within SAP Concur and how did you do it? I'm very new to the Concur platform as a whole.

Thanks for your help,

Brendan

[KevinD]

@bcjq you would need to contact SAP Concur Support. However, if your company doesn't have our user support desk or you aren't a site admin, you won't be able to contact Support directly. If you log in to your SAP Concur profile, click Help in the upper right corner. If you see Contact Support as an option, you can submit the help ticket yourself. If you do not see Contact Support, you will need to have your company's site admin do it.