no notification of declined payment or flights not booked

[momchil]

Booked travel which was approved, and showed "all flights are ticketed" when in fact flights were not booked/ticketed due to declined payment. No e-mails, no notification, wrong information for the Trip under Travel Home...

THIS NEEDS TO BE LOOKED SERIOUSLY 
(how do I attach proof?)

[KevinD]

@momchil you can take a screenshot and copy and paste it into your post. 

So, how did you find out the payment was declined? Also, have you called your travel agency? They are the ones who get your airfare ticketed and should have seen the declined payment. 

[momchil]

Hi KevinD, thank you for responding –

I needed to send my itinerary to a colleague so I called my travel agent (CWT) as I did not find it in my e-mail...
This happened a day after I thought "all was good".

Concur was still showing “all flights are ticketed”… which was VERY MISLEADING!

I could have gone to the Airport thinking I had a ticket!

 

[KevinD]

@momchil wow. Yes, very misleading. Have you called your travel agency? I would recommend doing that and show them the screenshot you provided. All airfare is fulfilled and ticketed by the travel agency, so they should have seen a declined payment which would have prevented the Airfare from being ticketed. 

I would definitely ask them how it could have been ticketed with a declined payment. Can you let me know what they tell you after you speak with them, please?