error: All required fields must be completed before booking

SandraK

Hi,

Since the switch to nCT, we have encountered an error message during some flight bookings:
"All required fields must be completed before booking."

After contacting Concur Support, we were informed that this error typically appears when something in the traveller profile is incorrect or missing.
Specifically, it was mentioned that users now either need to enter their passport details or check the box "I do not have a passport."
In some cases, entering the data or checking the box resolves the issue - but unfortunately, not always.

Have any of you experienced similar problems with flight bookings in the new version?
Support is unable to specify exactly what is missing or incorrect, and I haven’t been able to identify any issues in the affected profiles.

Is it correct that entering passport information is now mandatory?

Do you have any ideas what could be missing in the affected profiles or have you seen the same issue?

Best regards,
Sandra Keiz

SandraK

Hello everyone,

At the moment, it seems that some airlines (particularly low-cost carriers) require specific information such as passport details or a mobile phone number in order to complete a booking.

I’ll add a note in Concur advising users that if they encounter the error message “All required fields must be completed before booking,” they should try entering both their passport information and a mobile number.

Thanks to Kevin for pointing this out - hopefully my post will help others as well.

Best regards,
Sandra

View solution in original post

KevinD

@SandraK I've not heard anything about Passports being required. Not everyone has a passport, so requiring it wouldn't make sense to me.

Can you get the name of someone who had the issue you describe please and send it in a private message? Actually, someone who is still having the issue is what I would need. I can't promise I'll find anything, but never hurts to have a new set of eyes.

Thank you,
Kevin
SAP Concur Community Manager
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G_J_98

Hi I am having this issue now and have an error code if that helps.

SandraK

Hello everyone,

At the moment, it seems that some airlines (particularly low-cost carriers) require specific information such as passport details or a mobile phone number in order to complete a booking.

I’ll add a note in Concur advising users that if they encounter the error message “All required fields must be completed before booking,” they should try entering both their passport information and a mobile number.

Thanks to Kevin for pointing this out - hopefully my post will help others as well.

Best regards,
Sandra