duplicated reservation - only one reservation was made in CONCUR

[Abeltran]

I have a problem with a hotel reservation I made for a business trip. Although I booked it correctly through CONCUR, upon arrival at the hotel I was told there were two active reservations (both non-refundable), and therefore I'm being charged for two rooms.

I checked with the travel agency, and they indicated that they see two reservations made shortly after each other, even though one appears to be canceled (the hotel considers both active). Since CONCUR only shows one reservation (and no cancellations), it seems to be an application error, and I need to contact you.

Can you help me? The agency and the hotel have been exchanging emails, but the problem hasn't been resolved, and I'm being charged for both reservations (even though only one was made through CONCUR).

Below I share the data from my booking history at CONCUR, where only one reservation is shown:

Thanks in advance.

[KevinD]

@Abeltran Unfortunately this Community does not have the resources to help with this issue. I would have suggested to contact the Travel Agency and the Hotel, which it sounds like you did. 

Concur Travel is  simply the tool to select your travel options for Air, Car and Hotel. Your company's travel agency is the one who actually confirms the bookings, so I would think the responsibility is on the Travel Agency to make it right. 

I take it you didn't receive a second email confirmation about the duplicate booking, is that correct? If so, that is a bit more proof that the error didn't come from Concur Travel. 

Hopefully the travel agency can get this cleared up pretty quickly.