Using Airline Credit for future travel

[TGLewis]

How do I use a credit from an unused cancelled ticket when booking a new ticket in Concur? I see it in my Concur profile, but I do not get a payment option to use the credit when booking a ticket with the same airline?   

[KevinD]

@TGLewis when you book your next flight, the credit should be applied automatically. However, to be 100% certain it is applied, I would suggest calling your travel agency and have them do the booking. The travel agency is ultimately the one who applies the credit, so that's why I suggest calling them.