Unable to book hotel

lmcguirk · ‎Feb 3, 2026

Hi,

I had some issues with the booking and it got cancelled, now I can’t seem to book it again.

I get an error code.

How should I proceed?

amexo_2026 · ‎Feb 3, 2026

Please send me book hotel room in San Jose.

KevinD · ‎Feb 3, 2026

@amexo_2026 hello there. This community isn't a booking site or travel agency. We don't have the ability to send you anything in regards to booking a hotel room.

Have you spoken with your direct manager about this?

Thank you,
Kevin
SAP Concur Community Manager
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KevinD · ‎Feb 3, 2026

@lmcguirk what is the error code you are getting?

If you need an immediate booking, you could call your company's travel agency.

Thank you,
Kevin
SAP Concur Community Manager
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AndrTrn

I’ve hit this a couple times on Concur where a hotel booking cancels (rate expired, inventory changed, or the vendor timed out) and then trying to rebook the exact same listing just throws an error. What worked for me was starting a fresh search instead of using the old itinerary link, then picking a slightly different rate/room type, or nudging the dates by a day and back again. Also worth clearing cache or trying another browser, because Concur sometimes keeps a weird “stale” session.

If you need it fast, I’d do what Kevin said and call your company travel agency with the property name and dates, they can usually grab it even when the UI won’t. If you’re still stuck, sharing the actual error code helps a lot since some are policy-related and some are supplier-side.