Unable to Finalize Trip (grayed out)

[tstagliano]

Has anything been experiencing the Finalize Trip button has been greyed out when you are Booking the Travel from an Approved Travel Request?  WE have had several cases this week of users unable to click that button and their trips are being placed On Hold (without them selecting the Hold button)

Terrible user experience as they are losing tickets and hotel rooms since they are unable to finalize the trip

[KevinD]

@tstagliano how many users is this affecting? Are these users booking Air, Car and Hotel? Just Air? Just hotel? 

What other details can you provide? Could you get screenshots from any of these users, please?

[Luci]

hello Kevin, I have the same issue, I can not finalize trip on approved request. Can you please help me? 

Cancelling this post, I re-did the Trip, now works

[tstagliano]

today alone it has happened to about 5 users (1 being be in a test mode) and it seems that if there are mixed segments, that the hotel will show as confirmed but the air/rail segments are the segments placed On Hold and the entire trip cannot be finalized. 

[KevinD]

@tstagliano can you see if they will take some screenshots, please?

[tstagliano]

@KevinD   the response is now letting me attach a screenshot.  getting an error of "Sorry, we could not complete your last action. Please try again later."

[KevinD]

@tstagliano try sending via private message. When you paste the screenshot in your message, before sending, click the image. It will become highlighted. This will let you drag the corner to enlarge the image. For some reason the default size of images in private messages is really small.

[tstagliano]

this platform is not allowing me to send any screeshots.  message i am getting via private message is "Your submission contains unsuitable content."