Trip Reason

[OliverTie]

Hey

I want to book a Hotel and I have to choose a reason. 

My problem is that there is no Pop up or anything where I coud choose a reason and typing a reason is also not possible. 

[samasuraj]

Hi @OliverTie 

Topic: Trip Reason

Please check the below. Hope this helps.

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SAP Concur Travel – Trip Reason Field Not Working

This may be caused due to:

1. Missing Trip Reason Configuration
2. Field Permissions,
3. Issue with Booking Interface
4. Loading issue
5. Browser problem

Actions:

1. Refresh: Refresh the Booking Page and Sign-in again.
2. Browser: Try Chrome or Edge in Incognito/InPrivate mode.
3. Field behavior: Check whether Trip Reason is a dropdown, lookup field, or dependent field.
4. Check: Check whether the Trip Reason dropdown is available when Booking another Hotel.
5. Required Fields: Complete other mandatory trip information first. Then the Trip Reason Field may appear.
6. Traveler Profile: Verify whether the issue affects one traveler or multiple users.
7. Configuration: Ask your Travel Administrator to check the Trip Reason field setup, available values, and traveler-group assignments.
8. Booking interface: Check whether the problem occurs only in the new Concur Travel experience.
9. SAP Support: If configuration is correct, and if the Trip Reason Field is unresponsive, then submit a Support Case with screenshots and browser details.

Thanks & Regards

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Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant