Travel Request was accidentally cancelled/closed

[kmaciel]

Hello there! 

Is there a way to "reopen" a travel request that was accidentally closed/canceled? 

I now need to attach it to an expense report and I somehow closed it, so it is not available to attach to the expense report! 

[KevinD]

@kmaciel I'm trying to find your SAP Concur account, but based on your email and company name, I'm not finding anything. Is there another name your company goes by or some other way I should search for you?

[i0137801]

I have the same issue. mu e-mail address is stephanie.tcherny-lessenot@sanofi.com. I would also need to reopen and approved travel request

[MendozaV]

Hi Kevin i have same situation, my pre request has been closed accidentally email address is veronica.mendoza@ge.com, would you be able to help?

[lltan]

Hi , i have the same issue too. I accidentally close a request that is still in the process of claiming. Can you assist on that. My email is loklim.tan@sumup.com.

[TashN]

Hi,

I'm experiencing the same thing. How do I re-open the approved travel request so I can add the expenses?

Thanks.

[KevinSun]

I have the same problem now , i closed the request accidently on mobile apps, i think it is just close the windows and when i want to attach it to expense report, I realize that the request is closed .now i can not attached the request to expense report, can not reopen it and can not create one with same date. 

[KevinSun]

my e-mail is kevin.sun_1@signify.com

[PoojaKumatkar]

Hi @KevinSun ,

For Concur Administrator there is one setting available under Request Site Settings section. If this setting is enabled for your site then, request administrator would be able to re-open your closed requests.

I would suggest, reaching out to your company Concur Administrator and ask them to re-open your request. You can provide them your request id. 

OR

@KevinD - Can you please help him to re-open request if it is feasible from your end. Email id is provided below separately.

If this answers your query, then please mark solution as accepted.

[KevinD]

@PoojaKumatkar and @KevinSun I cannot re-open a request. The site admin at your company needs to do it, that is if the option to re-open has been enabled. If not, the site admin needs to enable the feature then they can re-open the request. 

If you aren't sure who your site admin is, I would suggest speaking with your direct manager to see if they know.

[kmaciel]

Hi There! I have another email address mcastillo@optum.com (My work name in concur is Kristina M though!) I should be able to be found under UHG or Optum/OptumRx. Would love some help! My expense report is past due! 

[Keithen_Baldwin]

This same issue affects me as well. Keithen_Baldwin@uhc.com is my email address. Looking for any ability to reopen a closed travel approval request.

[i0137801]

I have the same issue. mu e-mail address is stephanie.tcherny-lessenot@sanofi.com. I would also need to reopen and approved travel request

[paolagonzalez-9]

How did you solved?

[MendozaV]

Hi, I also need help to re-open a travel request that was accidentally closed while trying to link pre-approval to a Claim, my email is veronica.mendoza@ge.com

[lltan]

Hi , i have the same issue too. I accidentally close a request that is still in the process of claiming. Can you assist on that. My email is loklim.tan@sumup.com.

[DK_1]

Hello

The issue of requests being accidentally cancelled has been affecting many users for years and remains a significant concern. Is Concur planning to address this?

It would seem reasonable to allow administration users to "uncancel" a request when necessary, to avoid unnecessary frustration and force your customers to create inefficient workarounds.

Best

Dean 

[KevinD]

@DK_1 I have not heard if we are planning on allowing a canceled request to be reopened. I only know we do allow admins to reopen a request that was closed.