Show the Phone / Fax #’s of hotels to users in mobile and browser search results

[sasha_madfes]

In Legacy (aka Old Concur, Pre-EOT, etc) search results for Hotels included contact details for each property. EOT search results are missing this information. The information is also missing from the email notifications but had previously been included.

Prior to selecting a hotel for a booking, often times the traveler needs to call the hotel to confirm if ever changing details, such as available parking for wide loads or 18-wheelers. Our travelers are no longer able to easily do this directly from the search results because the phone # is no longer being provided.

We rely heavily on these details being easy to access; if they aren't going to show, we will need to find a travel solution other than Concur that does provide such detail prior to completing a reservation.

[KevinD]

@sasha_madfes I wanted to test this out for myself. I did a hotel search. I clicked View Rooms for one of the hotels. The amenities showed as well as the rooms being offered. I scrolled down a bit and saw the following: 

While they don't show on the Hotel Search results page, the phone number can be seen by clicking View Rooms. 

[sasha_madfes]

99.9% of our booking is done using the mobile app - do you see those details in the app?