Selected Seats were Changed

[e0088228]

I booked four flights and selected the seats all through Concur. The emailed confirmation from Concur showed those seat selections (8C, 19D, 16D and 8D). Each was an extended leg-room seat or exit row seat as I am 6'9" tall. For some reason all but one of those seats were changed (to 11A, 19D, 17F and 11A) and I was not notified. The changed seats were all standard leg room (ouch) and window seats (even worse).

[KevinD]

@e0088228 best thing to do is contact the airline directly. They should be able to help you get them changed back.

[e0088228]

If you try to change the seats directly with the airline, you lose the corporate volume discounting achieved through Concur, so the company gets charged for something it wouldn't be charged for if the seat selection system was correctly working in Concur. To prevent being charged extra, you're forced to live with whatever seat the airline decides to put you in--which doesn't seem to concur with Concur.

[KevinD]

@e0088228 if you have the original confirmation with the extended leg rooms seats, I think you could provide this to the airline and have them change it with no charge. That is what I would try. There is no reason they should charge you for this when you have proof of the selected seats.