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veracardoso
Occasional Member - Level 1

RULE all trips - notify Manager - NCT

In Concur Old legacy, at our company, we have the rule all trips-notify Manager active, so that the managers are informed whenever someone from their team books any trip (regardless if in or out of policy).

 

However, since the launch of NCT this rule sends out a message (hard coded one) to all the employees stating that their booking is out of policy, even when, in reality,  it is not, just because this rule is active.

 

Does anyone feels this message should be edited? Or maybe Concur should provide us another way of notifying the manager without it triggering an OoP message... in this case, all hotels, flights and car rentals are within policy, but the message "Out of Policy" is sent anyway, just because we want the manager to be informed of their team bookings.

 

Thanks

Vera Cardoso

2 REPLIES 2
KevinD
Community Manager
Community Manager

@veracardoso I'm asking internally about this. Do you have an example of the message/email that managers are now receiving? The one stating the booking is out of policy. 

 

If you could take a screenshot and post it in this thread, that would be great. 


Thank you,
Kevin
SAP Concur Community Manager
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veracardoso
Occasional Member - Level 1

Oop.JPG

 

Hi Kevin, Here you have it....

 

It also shows  in other places:

 

oop2.JPG

 

The information provided by Concur Support is that this message was intentional and is hard coded with no intention to be changed...

 

Thanks

Vera