Passive Approval Didn't Work

[mcawson]

My employee booked a flight that required approval.  We have passive approval configured, so if a manager doesn't approve it within 24 hours, it is automatically approved.  Recently, his flight was withdrawn and we are told that it is because it wasn't approved within 24 hours.  Has anyone else had this happen?  Is there a way to contact someone at Concur directly to have my issue looked into?  

[KevinD]

@mcawson purely based on your post, this does sound like a bug. You are certain the employee didn't do anything to that itinerary within those 24 hours? 

I'm going to send you the name of someone at your company who can submit a Help ticket to Concur Support.