blambert1238
New Member - Level 1

Paid seat selection unavailable

Hello, 

 

It seems that seat selection is unsupported? do i need to contact the airline to select a seat? 

blambert1238_0-1790171863751.png

 

1 Solution
Solution
cjmarimo
Super User
Super User

Hello @blambert1238 ,

 

Within our organization, we have experienced situations where paid seat selection cannot be processed through SAP Concur for certain bookings. As a result, travelers must complete the seat purchase either on the airline's website or through our travel agency once the booking has been ticketed.

 

To address this limitation, I have submitted an enhancement request via the Customer Influence portal:

Improvement Request Details - Customer Influence - Request ID: 369292 - Enable Paid Seat Selection i...



✔️Hope this helps! Let me know if you have any questions✔️

  Best Regards,

  CJ

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1 REPLY 1
Solution
cjmarimo
Super User
Super User

Hello @blambert1238 ,

 

Within our organization, we have experienced situations where paid seat selection cannot be processed through SAP Concur for certain bookings. As a result, travelers must complete the seat purchase either on the airline's website or through our travel agency once the booking has been ticketed.

 

To address this limitation, I have submitted an enhancement request via the Customer Influence portal:

Improvement Request Details - Customer Influence - Request ID: 369292 - Enable Paid Seat Selection i...



✔️Hope this helps! Let me know if you have any questions✔️

  Best Regards,

  CJ