New issue with Marriot Bonvoy points

[fredelkins]

So for the longest time, I have always received Marriot Bonvoy points.  Two weeks ago, I had booked a room at a Delta and for the first time this did not show up in my Bonvoy app.  Called the hotel to have it added, no issues.  Now Marriot is telling me it was booked through a third party website and not eligible for points.  I will add I have stayed at this hotel many times booked through Concur with no issues.  

Was there a change to how Concur communicates with Marriot that might have caused this difference in treatment?  Will note I have 2 other upcoming reservations which flowed through with no issues.

[KevinD]

@fredelkins there hasn't been any change that I am aware of. I would call them again. I've never heard Marriott say that where you book the hotel determines if it is eligible for points. My guess is the person you spoke with might not know. 

Now, it is possible Marriott changed their policy, but that seems unlikely and something that would have been communicated out. 

[fredelkins]

The message was that the reservation (booked through Concur) was booked through a third party like expedia or orbitz.