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ehoule
Occasional Member - Level 2

New UI is TERRIBLE

How can I switch back to the old UI?  This change happened unexpectedly, and the changes are absolutely TERRIBLE.    I certainly will not use the program like this, and unfortunately it will result in higher booking costs to go thru an agent.  No more fares matrix - everything is so big a blind person could read it.  Not a fan.

5 REPLIES 5
ehoule
Occasional Member - Level 2

Found the search matrix - ridiculous that it's hidden.  Plus, why are all the features to modify the search criteria hidden?   Why so many fares that all look the same?  Why do most of them have the same description with "baggage policy unknown?"    

ehoule
Occasional Member - Level 2

A slidebar for fuel emissions, but not travel times?  Really?                   

KevinD
Community Manager
Community Manager

@ehoule I do know our Travel Dev team is working on the Matrix as we received feedback from our customers that they want it back.


Thank you,
Kevin
SAP Concur Community Manager
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krismac72
Occasional Member - Level 2

We have received alot of bad feedback on our end too.  Hotels are not automatically sorted by distance to our locations, airline search is messy (if you book one carrier on the outbound, it automatically only shows that carrier for the return flights unless you automatically ask it no too.  Too many other things pointed out.

ehoule
Occasional Member - Level 2

They put more time and effort into showing carbon footprint and hotel's eco-friendly scores than they did their search functionality.  I mean - really?  A sliding scale to sort that junk that we have no control over, but not a sliding scale for rates, distance, or airline times?  I've stopped using their system for booking my hotels and rental cars.  For flights, I use Expedia to search, then put the exact criteria into Concur as I have no other way to book airfare.  I;m not sure why the Concur folks are not chiming in on this.  It would be nice to know our concerns are heard and what they plan on doing to fix it.  Very disappointing,