New Setting that over rides time preference

sharon-mcmanus

Late last week we noticed that the site is now overriding the time preferences put in by our travelers.

There is a new message at the top of the page advising they are including flights outside of your search request, so ignoring what times you want or CAN travel! Our policy settings are in place to match times the traveler can travel. If a traveler has to arrive somewhere to attend a meeting a flight that arrives 10 hours after their meeting is not helpful!

KevinD

@sharon-mcmanus when you say your policy settings, are you saying that your default search for flights is set to a specific time window?

Thank you,
Kevin
SAP Concur Community Manager
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sharon-mcmanus

Hi Kevin,

Our out of policy settings are if you do not take the LLF when it is within 2hours for domestic or 5 hours international. With the new Concur override, it is choosing the LLF anytime within the full time search, and offering flights that do not match my search window! I am getting inundated with travelers asking what is happening.