This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
- Mute
- Subscribe
- Bookmark
- Report Inappropriate Content
New Profile - Error while signing in & Error accessing Reset Password link
Hi, I am a new user in the organization. The admin created a profile for me in Concur.
When I try to login to www.concursolutions.com, using the userid and password provided, I get the below error -
Sorry, something went wrong.
Sorry, something went wrong.
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
- Mute
- Subscribe
- Bookmark
- Report Inappropriate Content
@diptendu_roy are you still experiencing this issue? We did have an outage the other day so this could be some residual errors from that.
Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
- Mute
- Subscribe
- Bookmark
- Report Inappropriate Content
@KevinD - Yes, I am still experiencing the issue. Please note that the profile was setup last Friday (02-Dec-22) and facing the issue from then.
Thanks
Diptendu Roy
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
- Mute
- Subscribe
- Bookmark
- Report Inappropriate Content
@diptendu_roy I sent you a private message here on the community with a contact name.
Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
- Mute
- Subscribe
- Bookmark
- Report Inappropriate Content
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
- Mute
- Subscribe
- Bookmark
- Report Inappropriate Content
I am experiencing the same issue above with a new user I set up. Followed the same steps of clearing cache, trying different browsers, resetting the password via link and in the user admin section, etc. I had to open a case and no response yet. Our expense pay batch is closing soon and user really needs to submit a report that will be included. If you can share the direct contact as well, that would be great! I need to have this working on Monday and support is so slow in assigning and then working on any cases.
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
- Mute
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi there, I am experiencing the same issue. Have tried everything. Wondering if there is a direct contact? The error I receive is: We encountered an error processing your request. If the issue persists, please contact your Company Administrator or Help Desk with correlation_id c2039fcf137ef80b2a2900299f9b6657-1 for additional help.
Thanks