Currently, our travel policy directs employees to make in-flight itinerary changes through our travel agency rather than through Concur Travel. However, we have a small group of executives who occasionally need to change their return flights on short notice and would prefer to manage those changes directly instead of calling the agency.
I'm interested in how other companies handle this. Do organizations typically allow certain travelers, such as executives or frequent travelers, to make airline changes directly through the airline's app or Concur app while maintaining corporate travel compliance? Or do most companies require all itinerary changes to go through their travel management company?
