Hi everyone,
By now, we've spent more than 6 months trying to make Joule Base work. We're an IT company, so the tech part is easy for us. The problem starts with the performance of Joule.
I don't think there was even a single time over this period when we could finalize booking air tickets—it crashes with different errors. We use Indirect Travel, so all our support tickets are assigned to our TMC, who claim they have no control over it and say none of their clients use it (which seems weird because it is a big agency).
Despite sharing traces and logs with Concur Support multiple times, there has still been no improvement.
Can you please share your experience with making Joule Base work? We are really desperate at this point.
P.S. We actually managed to make it work once, but it took more than 20 minutes to book air travel; it was ultra-slow.
