How can we change the "Unused ticket" bubble wording?

[S_Collins]

Hello All,

I have ALWAYS had issues with how the unused ticket window is displayed to the users.  As a former travel agent I know that an unused ticket must be FLOWN on before the expiration date... not BOOKED by that date.  I would like to suggest that the words "Expiration Date" be changed to "Travel Completion Date".

This will be clearer to the traveler and the administrators.

Thank you.

Stephanie Collins

Global Travel Manager

[KevinD]

@S_Collins do you have a screenshot you could share? Also, this is probably something that needs to be submitted to our Customer Influence program. 

[S_Collins]

Hi Kevin,
Yes, I agree, but I keep having issues with my Continuous Influence account.  Sometimes it lets me add requests, and sometimes it doesn't and tells me that I'm on a Public account and am not allowed, so I thought I would try here, while my case gets looked at.  I have 7 requests that have been opened over the last few years, so I know I can... it's just not allowed sometimes for whatever reason.

[KevinD]

@S_Collins I see your point on this. So, does the travel have to be completed by the expiration date or can a traveler start their trip on or before the expiration date, but return after the expiration date? 

[S_Collins]

Hi Kevin,

Yes, the expiration date is the day that the value is no longer valid, but in order to use the value all flight segments must be completed by that date, otherwise the TMC will get a debit memo.  So when people think that they have until specified date to book their next ticket... that is incorrect.  They have until that specified date to complete all flight segments for their next trip.  This causes quite a bit of confusion with travelers.

Thank you.

Stephanie