Concur Travel Booking Limitation for Avis Preferred Members at Specific Airports

[patriziag]

Good morning,

Issue Overview:

Certain airports with multiple terminals require a flight number for Avis Preferred members to:

- Determine arrival terminal

- Provide Expedited Service

- Ensure Preferred Service is ready at the correct terminal

Affected Locations:

- Mexico City (MEX) Airport: All clients

- Specific Airports for Avis Preferred Members:

1. 1. Cincinnati (CVG)
2. 2. Orlando (MCO)
3. 3. Phoenix (PHX)
4. 4. San Jose (SJC)
5. 5. Tampa (TPA)

Current Booking Limitation:

- Concur Travel only allows flight number entry in format AANNNN (e.g., UA1234)

- No option for non-flying travelers

- Clients cannot book without:

1. a) Entering a fictitious flight number
2. b) Removing Avis Preferred number
3. c) Booking directly through Avis

Desired Solution:

- Add dropdown options similar to Avis website:

  1) Not Flying

  2) Not Listed

- Allow alpha entry for specific scenarios

Current Status:

- Ticket opened with Concur months ago

- Concur suggests it's an Avis issue and closing the ticketAvis Flight Info OptionsAvis Preferred - Airports w/multiple terminal locations

- No resolution to date

Seeking potential workarounds to book airport car rentals without using fictitious flight numbers

Thanks for your help & suggestions

[KevinD]

@patriziag I posted this question internally to see if I can get any information. I'll let you know what I hear back.

[KevinD]

@patriziag what is your Concur Support Case number? 

I had a colleague tell me this isn't expected behavior. 

[patriziag]

Hi KevinD,

24691313 was the case number.

Thanks for looking into it.

[patriziag]

Hi KevinD,

Was there any update on this?  If anyone from Concur needs clarification on the issue, please have them reach out.  This is not specific to any TMC, it is an Avis Preferred client issue.

Any Avis Preferred client, with their loyalty number on their profile cannot advise if they are "Not Flying" or the of the flight is "Not Listed" for specific Avis Car Rental locations/airports where there are multiple pick-up counters at the same airport.

Thanks,