Hertz Direct access

[CONVIE]

Hello to all,

we have activated the direct access for Hertz and insered all necessary entries.

Before the update in September we can book without troubles.

After the update it is´nt possible to complete the reservation.
Have you some tipps for us what we can do, as we get no answer to our case.

Thanks so much

Veronika

[KevinD]

@CONVIE hello there. By update do you mean moving to nCT? 

You said you haven't gotten an answer to your case. Did you submit a Help ticket to Concur Support and if so, can you provide me the case number, please?

[CONVIE]

Dear Kevin,

thank you so much for your quick reply.

The Concur Case number is 26401409.

Since this Update it doesnt work anymore:

We are in contact with Hertz and Amadeus to find the error. But nobody can help us. The error occurs after this Update in October. 

Before this Update everything worked fine. The Billing Number is correct- we triple checked it with Hertz.

We also have an open Case with Amadeus, they will read the Logs, but seriously we think is a Concur Problem.

This is the error message:

Maybe you can help us, we are desperate 😞

Thanks a lot and best regards,

Kathi

[KevinD · Accepted solution]

@CONVIE I forwarded this thread to some people who are on our Travel product team. I'll see what they say.