Flight payed but didn't receive any confirmation and it doesn't appear in the portal

[nathaliacp]

Hello,

I've just booked a flight; it was paid from my credit card statement, but I didn't receive any confirmation via email, and the flight is not appearing in the portal.

Can somebody help me? 😞

[samasuraj · Accepted solution]

Hi  @nathaliacp   

Topic: Flight paid but didn't receive any confirmation and it doesn't appear in the portal

Please see the below. Hope this helps. 
——-  

If your credit card was charged but the flight is missing from Concur, the booking may be pending, incomplete, or not yet ticketed.

A credit card charge does not confirm that the flight was successfully ticketed.

Check:

1. Concur Trip Library: Check Upcoming Trips and Trip Library for the reservation.
2. Booking Status: Verify whether the reservation was successfully completed.
3. Email: Check your inbox and spam folder for booking confirmation.
4. Airline: Contact the airline to verify the confirmation of the PNR (booking reference) and 13-digit e-ticket number.
5. Card Issuer: Confirm whether the amount is a pending authorization or a posted charge.
6. Travel Agency (TMC): Contact your company's travel agency to verify the booking and ticketing status.
7. Concur Support: Contact your Travel Administrator or SAP Concur Support if necessary.

Avoid booking the flight again until the original reservation status is confirmed.

Verify Concur Booking → Airline PNR → E-Ticket Issuance → Card Charge before making another booking.

Thanks & Regards

—

Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant

[samasuraj]

Hi  @nathaliacp 

Topic: Flight paid but didn't receive any confirmation and it doesn't appear in the portal

Thank you for marking my response as an Accepted Solution!

I am glad the information was helpful in resolving your issue.

Happy to help! 🙂

Thanks & Regards

--

Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant

[KevinD]

@nathaliacp were you able to see/find your flight?