Flight Booking error, but charged

[simiy]

Hello, 

We recently tried to book a flight with RyanAir via Concur.  At the end of the booking it was giving an error, and I received 3 emails that the flight  booking failed - the flight was not added to the travel library, the airline didn't issue any ticket, no reservation number was given, however they have charged us our attempt to make a reservation. So the money has been collected, but Concur Travel has failed the booking. 

BCD travel agency will not assist with RyanAir. 

Please advise how to proceed. 

[KevinD]

@simiy you are going to need to call the airline. 

Why doesn't BCD assist with RyanAir bookings? 

[simiy]

@KevinD Thanks, not sure why BCD doesn't assist with low cost airlines, I assume they don't have contracts with them. 

Now actually - both of my queries are actually connected - the error code I received during the booking in Concur and this case, where they took the money but I received reservation failed emails from Concur. They are for the same case actually. I am just curious how was the money collected by the airline if I have Reservation Failed email from Concur. 

The airline is not very strong on customer support and already we have contacted them, for now not very helpful. I am just looking for additional tips on how we can have a refund. 

[KevinD]

@simiy you could always contact your credit card provider and dispute the charge. That is what I would do personally.