Hello,
We've had a few instances where the ticketed itinerary, which is handled by our TMC, is not ticketed with the employee's middle initial despite that info being unchanged or updated within the users Concur profile for many years.
It seems to happen on trips that require the full booking process to be handled by our TMC agent and not booked directly within Concur. It recently occurred again and the agent said that the info they see and pull from Concur did not have the employees middle initial present at time of booking, therefore, tickets were issued that do not match the employees ID information and from what I can see in their Concur profile.
A new theory is that perhaps this employees Concur Expense profile information differs from their travel information within Concur.
Does anyone know the difference between the highlighted search selections under User Administration? In this case, the middle initial for the employee is on however their manager does conflict when searching between those two filters.
I'd appreciate any guidance or ideas!
@lwelsh I was told that Concur Expense drives the user profile. So, when you do a search using the Expense Advanced Filters and you pull up a user's profile, look to see if their middle name is listed.
Thank you,
Kevin
SAP Concur Community Manager
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@lwelsh if you allow the user to update their profile, then yes...it would override what was initially set up. However, if you are using an import for employee profiles, the import would override any manual changes an employee made.
Thank you,
Kevin
SAP Concur Community Manager
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