Hi @SarahLu06 ,
This is likely due to backend travel policy rules. I would suggest contacting your local Concur administrator to understand why the flights aren’t appearing—they’ll be able to give you more specific details.
I'm also attaching similar community post and support article for your further information where same cause is given.
If this answers your query, then please mark solution as accepted.
@SarahLu06 have you looked at all the links provided in the Company Notes section of the SAP Concur home screen? This is your go-to place for Travel help. Most likely your Site Admins will point you here. If I had to guess, they would just tell you to contact AMEX GBT for Travel related questions/issues.
However, if I'll send you a list of names of a few of your Authorized Support Contacts.
Thank you,
Kevin
SAP Concur Community Manager
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@SarahLu06 there was a recent update to Concur Travel where it might now be using a default search window that is limited. There might not be non-stop flights during that window.
If you could do me a favor and do a new search. Enter the airports then the dates. Before doing anything else, click the little Calendar icon in the field where you entered the dates. You will see another window open. Screenshot that entire window for me, please then post it in this thread. I'd like to see something. Thank you.
Thank you,
Kevin
SAP Concur Community Manager
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Is this what you asked of the previous person regarding the screen shots?
