Concur TripLink connections to Lufthansa or Marriott don't work

[mhue]

Concur TripLink connections to Lufthansa or Marriott don't work. I get reminder e-mails from Concur, I double checked the membership numbers, try to "connect" again, it doesn't work. What to do next?

[KevinD]

@mhue are you getting any sort of error when trying to connect? Can you provide some screenshots of where you are trying to connect please? 

[mhue]

And I cannot upload a screenshot, it's just too painful. You cannot imagine how many Captchas I have solved now, just to send you this message.

[mhue]

The email is get is this:

Hello MICHAEL,

Unfortunately, your recent attempts to connect the following travel partners to your SAP Concur account were unsuccessful:

(...)

What should you do next?

Visit the Concur TripLink hub to try again. We recommend you take the following steps:

• Make sure your account information was entered correctly.
• Check that the name on the account you are trying to connect matches the name in your SAP Concur profile.
• Ensure that the account you are connecting to has been activated.

Why connect your accounts?

Once you are connected, you can book business trips directly on these partners' websites, and your plans and receipts will automatically sync to your SAP Concur account, saving you time on expense reports.

We will automatically attempt to reconnect your frequent traveler accounts in 24 hours.

Safe travels,
SAP Concur

[mhue]

I keep getting mails telling me "Important: Check Your Connections".

And when I try to send messages in this forum, I get messages like "Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied."

[mhue]

But wow, after only 3 attempts, I was able to send the previous response.

For this response, I got 

- "An Unexpected Error has occurred."

- "Verification failed."

- "An Unexpected Error has occurred."

- "An Unexpected Error has occurred."

- "Verification failed."

[mhue]

And then it worked.
Not sure how this forum can be useful to troubleshoot SAP Concur issues, maybe someone needs to first troubleshoot the issues with this forum.

[mhue]

Now I will try to upload the screenshot again.

Of course, that doesn't work on first attempt.

- "An Unexpected Error has occurred."

- "Verification failed."

[mhue]

Any suggestion how this can be resolved?

[KevinD]

@mhue hello there. A couple of things...as you noticed we do not allow links to be posted. This is for security reasons and to keep the community safe from harmful links. 

Secondly, it is difficult to troubleshoot if we cannot recreate the issue. Could you send me a private message with the name that appears on your Lufthansa and Marriott accounts please? To send me a private message, click my username (KevinD) then the Message button.