Concur Meetings not supporting Amtrak and NDC

[knaimoli]

Hello,

We are having some issues with a large meeting that was setup with our TMC's meeting desk and integrated with Concur. We are being told that Concur Meetings cannot support NDC content or Amtrak bookings even though our normal program is running on T2 and our travelers regularly book Amtrak and we see NDC content coming in for normal travel. The meeting was setup through Cvent and I was not at this company for the initial implementation, so I am coming in during the midst of really angry travelers. Do we know if there is anyway other than directing the travelers to the TMC agent to book an Amtrak under the meeting? 

Thank you.

[KevinD]

@knaimoli I'm asking about this as the Meeting option isn't a super commonly used feature that I know anything about. I'll see what my Travel contact says.

You could also try posting in the Admin Group to see if someone else has come across this issue.

[KevinD · Accepted solution]

@knaimoli here is what I heard back:

"we don’t support Meetings in T2 yet. All meeting bookings are redirected to T1 even if the customer is fully on T2 for non-meeting travel. Support for meetings is coming in Q4 2025. When that is released, the redirect will not occur and content will be based on what is enabled for T2!"

[knaimoli]

Thank you. It's very frustrating since it sounds like our TMC failed to disclose any of this when the meeting was implemented and now I am coming into this after the fact and trying to figure out better solutions for the travelers.