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TAWOKSTATE
Occasional Member - Level 1

Cannot print/save to PDF full flight itinerary

In new user interface I cannot print a hard copy or save a PDF of my full flight itinerary.  What I see on screen is cut off on the right side and it only allows me to save ONE page even if I reduce the size so the screen prints to page width.  In order to print the itinerary I had to reduce the size to 35% fitting multiple pages onto one page.  Do any users have a fix for this issue?

SAP/Concur - STOP MAKING CHANGES THAT MAKE IT IMPOSSIBLE TO DO MY JOB!!!!!

7 REPLIES 7
TAWOKSTATE
Occasional Member - Level 1

After trying multiple different browsers I was able to save a multiple-page flight quote in MS Edge.  The quote still does not reflect each different flight segment and layover times.

 

KevinD
Community Manager
Community Manager

@TAWOKSTATE if I may ask, why do you need a printed copy of the itinerary? 

 

Also, could you provide a screenshot of what you are seeing, please? Be sure to blur out any personal information that might show. 


Thank you,
Kevin
SAP Concur Community Manager
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TAWOKSTATE
Occasional Member - Level 1

My faculty member books her own flights/travel directly from the airlines but our university requires a full, dated via printed headers/footers, documented quote from Concur, as that is the most they will reimburse faculty for.  I don't have a screen shot.  As I mentioned in my reply yesterday, by changing from Firefox to MS Edge, the "save to PDF" and printing capabilities were restored.

TAWOKSTATE
Occasional Member - Level 1

TAWOKSTATE_0-1734029366619.png

The new UI only shows the departing and returning flight dates.  It does not show the departure/arrival times for each segment of the trip as the previous user interface did (screen shot of previous trip quote below):

TAWOKSTATE_1-1734029528344.png

 

TAWOKSTATE
Occasional Member - Level 1

new UI flight quote required by my institution page 1

TAWOKSTATE_2-1734029913500.png

page 2

TAWOKSTATE_3-1734029938355.png

New UI does not break down flight segments

TAWOKSTATE
Occasional Member - Level 1

previous UI showing all flight segments with layovers page 1

TAWOKSTATE_4-1734030125945.png

page 2

TAWOKSTATE_5-1734030159670.png

 

TAWOKSTATE
Occasional Member - Level 1

As to my original issue - being unable to save to PDF the full, two-page Flight Itinerary with cost quote and headers and footers showing the date/time of the quote, here is a screenshot of what I see in Firefox when I try to print to PDF:

TAWOKSTATE_6-1734030601555.png

There is no way to change settings so the full two-page quote is printed, other than reducing the size drastically to fit onto one page, which then cannot be viewed because the print is too small.