Cancel car and book a new one

[Barena]

Scenario:  A traveler booked air, car and hotel in a reservation.  They realized they didn't want to book Budget Car and cancelled the reservation and tried to book Avis instead in the same reservation.  I'm being told that's considered "modifying" a car reservation and that's not available until Q2.  To me, modifying a car reservation is changing the date or the size of the booked car.  

Can you clarify if a traveler can cancel a car reservation and book a new car reservation in the same booking?

[KevinD]

@Barena there should be a change option for users when they view their itinerary, however in this case they went from Budget to Avis. I know these two car companies are affiliated, but likely due to changing the vendor, it would need to be canceled with Budget and booked with Avis. 

I just did a test and I was only able to make a change to the dates. This tells me any other change to the reservation (vendor, car size) would need to be canceled then rebooked.

[Barena]

Hi @KevinD, Thanks for your response.  In the scenario I mentioned, I was trying to understand if canceling Budget and booking Avis in the same reservation was able to be done in nCT.  The response the traveler got was not allowing her to rebook Avis at her destination after she canceled Budget.  Is  this a bug in the system?

[KevinD]

@Barena Can you clarify a couple of things please? You said "rebook at her destination". So, when did she cancel Budget? Was it before her trip started or after she arrived? Also, was the response she received a message generated by the system when she tried to book Avis. Without seeing/knowing exactly what steps the traveler tried it is a little tough to provide an exact answer. 🙂

Users should be able cancel a trip segment and then add a segment to their trip. I would think this is allowed in nCT. There might be some sort of restriction on adding to a trip once the trip has started. I'll have to check on this with my colleagues.