Automated cancellation of travel requests

[kimschutter]

Currently we are facing issues with multiple bookings being canceled within a few hours to a maximum of a day. All bookings that are done during the day, are automatically canceled by a bot at midnight. In the past the bot was not active and bookings didn't need to be approved within just a few hours. It appears the hard deadline for the bot is anything that hasn't been approved by midnight will be canceled, even if the booking is a few minutes old. 

Our third party partner states this is an internal concur process and they have to influence on it and we need to contact concur to update or change the current settings. 

We would expect this to be a setting that can be updated by an administrator. Does anyone have any experience with this bot/setting and knows the process to get the time lapse increased to 3 days?

[Lindasisung]

Concur Team (Brian): 

Specifically, can you provide guidance on:

• Whether this midnight cancellation is part of the Auto-Cancel feature in Concur Travel
• How to locate and adjust the Approval Deadline Calculation or Auto-Cancel settings within the admin configuration
• Whether switching from Active Approval to Passive Approval could help mitigate this issue for same-day or short-notice bookings

Any insights or documentation on how to update these settings would be greatly appreciated.

[KevinD]

@Lindasisung hello there. If I may ask...who is Brian? Also, this Travel Forum likely isn't monitored by the team you are addressing. I just wanted to point that out because you likely are not going to get a response from Brian here. 🙂

That way I can reach out to him if he is a Concur employee and let him know. Please send me his last name in a private message. 

[Lindasisung]

My apologies. It was meant for you- Kevin.  Either way, no answer. 😞

[KevinD]

@kimschutter I think submitting your request to Concur Support is the best option. 

I don't know if you can access the following link, but it describes the auto-cancel and how it works/is calculated.

https://sapconcur.my.salesforce.com/kA3Pg0000009QkT?srPos=3&srKp=ka3&lang=en_US.