New hotel booking format

LoriL

Does anyone else absolutely DISLIKE the new 'format' for booking hotels? SERIOUSLY? To see the rates available - and if it's "compliant" I have to "click on" the hotel - which takes me to a whole new screen and ONLY that hotel. I can no longer easily see and COMPARE hotel options.

WHO are the people that are deciding to make these changes? And thinking that the changes being made to the system are good?!? Anyone who actually BOOKS travel????

It's absolutely AWFUL in my opinion. Anyone else agree?

KevinD

@LoriL I passed on your post to someone on our Travel Product team.

I will say this, and it is my opinion only...the search results experience should be similar if not exactly the same across the booking process. If I can see flights that aren't compliant on the search results screen, I should see that as well on the hotel results screen. I'm not sure why it is the way it is, but I am for consistency throughout the process. Unfortunately, I am not on the Travel product team. :-(.

Thank you,
Kevin
SAP Concur Community Manager
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matthewshaw

Additionally I am not a fan that the Hotel Info / Details link is no longer available on the main results page as well as you can't scroll the property pictures. There are a lot of hotels out there that are out-date or weathered and I would ALWAYS look in the Hotel Info / Details screen for the Year Built and Year Renovated/Updated. Now its luck if you find it on the hotel details page after you click on a single hotel's page. It seems like the wanted to have everything open within and not have additional windows open. I am not a fan, not user friendly or efficient.

Annie205

The new format for hotels is a nightmare! As a company that must follow state statute, this makes it extremely difficult for our travelers to book most economical when research results show hotels that have no way of booking, hotels in other states/countries, and rates that are not even applicable to out travelers. Our travelers must provide comparable rates in most economical order when booking over a certain amount, makes sooooo much work for our travelers trying to book.