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The previous company administrator no longer works at our company and access to their email was lost.
I was able to contact help and they said that i could send a signed letter confirming a necessary change to the admin needs to take place on company letterhead. I could, according to the call center employee, do this in response to an email they sent with a case number attached.
I never received this email, and it is not in my Junk folder. Does anyone know a contact email that could handle these types of inquiries?