Re: 24h account auto unlock

lprovenaz · ‎Mar 4, 2020

Hi,

My account is locked on my cellphone App, I'm reading here that it's going to automatically unlock after 24h.

Is this 24h from the lock or 24h from the last attempt to connect ?

Thanks

KevinD · ‎Mar 4, 2020

@lprovenaz the last incorrect attempt was what caused the lock, so aren't they one in the same?

You may be able to reach out to your site admin and have them reset your password. This may allow you access to Concur sooner than the 24 hours.

Kevin

Thank you,
Kevin
SAP Concur Community Manager
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lprovenaz · ‎Mar 4, 2020

Nothing I can expect from my company, I tried.

Now I'm unlocked, it took a bit more than 24h, hence y concern, but I'm ok now

Thanks

KevinD · ‎Mar 4, 2020

@lprovenaz good to hear. 🙂

Thank you,
Kevin
SAP Concur Community Manager
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