As communicated in July, Concur is retiring the paper scanning component of the Invoice capture service Dec. 31, 2022. Starting Jan 1, 2023, all invoices must be submitted electronically to be processed in Concur Invoice. All paper invoices received at Concur invoice processing centers will be returned to sender after Dec. 31, 2022 and will not be processed.
As any change in systems and processes does not happen instantaneously, we want to make sure that our customers are taking the proper steps now to eliminate any Invoices from not being paid in a timely manner once this service is retired.
Call to action: You have several options to mitigate this change:
- Please work with your vendors and request they send electronic invoices. The vendors will need to scan all paper invoices and email them to your Concur Invoice processing email address.
- Secure a new paper scanning vendor and redirect all paper invoices to this provider vs. Concur.
- Inform your vendors to mail all paper invoices to your AP department (vs. Concur’s processing centers) and have your team scan and then email them to your Concur Invoice system.
The risk of not actioning this change is a delay in invoice payment and your company’s ability to leverage invoice discounting or credit implications due to unpaid invoices.
This message is intended only for customers who utilize Concur’s Paper Invoice Processing & capture service.
Thank you,
Kevin Dorsey
SAP Concur Community Manager
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