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Before the whole check debacle, I was able to manually add/update vendor profiles and ACH banking information. Now, I get the following error, 'No vendor found by the provided criteria'. This occurs whenever trying to add new vendors/banking info or updating existing vendor/banking info. Now, everything has to be imported. Nothing has changed in permissions or invoice settings. I have created a service ticket. Is anyone else experiencing this?
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@Zing02 what is a vendor you tried to add or update? When does this error pop up, when trying to open an existing vendor? When trying to add new?
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The error received is 'No vendor found by the provided criteria.' This is received when adding/updated vendors and adding/updating vendor banking. Two other colleagues receive the same error message.
Service Desk removed & then added the Vendor Manager permission, but error still received.
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Hi @Zing02 ,
Usually, we get this error when system doesn't find vendor code and vendor address code similar to your existing vendor record which you are re-importing to update any specific field value.
Combination of vendor code and vendor address code, makes vendor record unique.
To update any field in vendor, your vendor import file must contain same existing vendor code and vendor address code combination which is currently available in concur system.
Also, regarding Bank info, assuming that you are trying to update Pay Method Type (Invoice Pay) field, if this is the case then your import file should match value as it is with your drop-down options (code should match). Then only, your bank info field will get updated.
If vendor records are getting imported or created through interface, then try below test case to validate solution:
Note - I have faced similar issue (no vendor record found) in my on-going invoice projects, and this is how I resolved this.
Alternatively, you can use vendor import option which is available in vendor manager UI page: (manual import)
Hope this would resolve your issue.
Regards,
Pooja