ACH payment

[Klaxxon]

I hope that someone might be able to help with the issue of a failed invoice payment...

We submitted an invoice for payment in Concur and, although the vendor set up and banking looks correct, the payment failed, and we received the following message: "Failure Reason: No Funding Account could be found for the Request"

Did anyone encounter a similar issue and how was it solved? (not looking for issuing a check instead answer :))

[KevinD]

@Klaxxon I've reached out to a colleague about this. She is a member of this community, so hopefully she has some bandwidth to reply. 🙂

[MelissaS]

Hi! 

Was the vendor's banking loaded before or after the invoice was approved/processed? If after it was approved, that may be why the invoice is not paying out. If the banking was loaded prior to the invoice being approved, I would suggest logging a Support Ticket so our Payment Team can review/advise. 

Thanks,

Missy