Concur Request Approver Change

[ColinGreener]

Hi,

Previously in Concur, we were able to add and remove approvers for the cost object approval on the request once the request had been submitted, if for example two people had approved a request and the final approver was away, we could re-direct to someone else. There was a small plus button on the cost object approval page.

This now no longer appears to be possible, do you know why, and do you know how we can now change the approval flow.

Thanks

Colin

[PoojaKumatkar]

Hi @ColinGreener ,

May I know you are acting as an user here or approver?

This is happening because setting "Steps Can Be Added By:"  or "Approver Editable By:" from workflow might have been set up to "No One". 

If you want to allow approvers to add/remove approver name then you can update value as "Approver Only". 

• No One - No one can add approver
• Employee Only - Only employee can add approver.
• Approver Only - Only approver can add approver.
• Both Employee and Approver Only - Anyone can add approver. 

If you have (Expense/Request/Invoice Configuration Administrator) unrestricted access then you can go to workflow and check above settings.

In case if you don't have access to workflow, you can raise a support ticket with Concur and get required changes done. 

Also, based on the screenshot below, it appears that this setting is not available by design for the Cost Object Approver step. Therefore, the behavior you are referring to may be applicable to a manager or another approval step in your workflow.

If this answers your query, then please mark solution as accepted.