Approval Flow not working correctly

[Rampart]

Has anyone else experienced their approval flow not working correctly.   It has been discovered that when an approver uses the "MY TASKS" that some of the approvals do not go through the proper approval flow (Even though it is set up correctly).  Its been almost 3 months and still NO resolution.   A work around has been provided.  Aug 31,2022 we were told that there may be NO fix and that the R&D team will have an answer in FIVE QUARTERS.  

[KevinD]

@Rampart to just make sure I'm clear, you are talking about Payment Request/Invoice approval flow, correct? 

What is the flow supposed to be and what is actually happening? 

[Rampart]

Case 19421313 and 19167298 .  They dubbed one a duplicate . 

[KevinD]

@Rampart I read the case and the first one (19167298) shows closed and the notes said the workflow was fixed. The second case (duplicate) said it is a known issue. I wasn't able to see what the exact issue is though. 

What is the workflow of the Payment Request supposed to be and what is actually happening?

[Rampart]

Kevin, 

The approval flow for Purchase Request and Invoices.   There's a case open.  Has been since June. 

[KevinD]

@Rampart Can you provide me either the Case number or a description of what the flow is supposed to do as opposed to what it is actually doing, please?